About Signature Hospitality Group (SHG)

Signature Hospitality Group is one of Australia’s most loved hospitality operators, home to leading brands including The Sporting Globe, TGI Fridays, and Varsity. With a rapidly expanding national footprint, we’re fuelled by a passion for great experiences, strong connections, and shaping the future of hospitality across every venue and community we serve.

As we continue growing across the country, we’re looking for a dynamic, people‑centred General Manager of Operations to lead operational excellence across The Sporting Globe network and support our Franchise Partners to deliver industry‑leading sports bar experiences.

What You’ll Be Doing

• Leading a high‑performing national operations function, including Business Development Managers and Training Representatives, to build capability, consistency, and a strong performance culture across all venues.
• Coaching Franchise Partners and venue leaders through business reviews, strategy planning, and operational standards to ensure every venue runs profitably and effectively.
• Driving national guest experience outcomes by elevating product quality, service execution, and brand standards to deliver a market‑leading sports bar experience.
• Taking ownership of sales growth, operational KPIs, COGS and labour performance, using data and insights to guide decisions and continuous improvement.
• Ensuring compliance across liquor licensing, health and safety, gaming, wagering, and national audit requirements to uphold our licence to operate and protect the brand.
• Leading the operational delivery of new venue openings, ensuring every launch is smooth, aligned, and set up for immediate success.

What You’ll Bring

• 10+ years’ experience in multi‑site hospitality or QSR leadership, with a strong track record driving operational KPIs.
• Experience working within a franchise network, and the ability to build trusted, collaborative relationships with Franchise Partners and venue leaders.
• Strong commercial acumen with deep understanding of COGS, labour optimisation, and financial performance drivers.
• High‑level understanding of compliance across liquor, health, gaming, and safety requirements.
• A people‑first leadership style that blends coaching, accountability, clear communication, and the ability to inspire high performance.
• A decisive, data‑led mindset with the ability to identify opportunities, solve problems, and drive meaningful improvements across the network.
• The flexibility to travel nationally to support venues and Franchise Partners.

Why Join Us?

• Be part of one of Australia’s fastest‑growing hospitality groups with strong values, national career pathways, and a people‑first culture that celebrates growth and opportunity.
• Lead a flagship operational function with true national impact across one of Australia’s most recognised sports bar brands.
• Enjoy a competitive remuneration package tied to KPI achievement.
• Work within a collaborative, high‑energy environment where innovation, excellence, and continuous improvement are celebrated.
• Join a group that invests heavily in leadership development, training, and capability building to support your long‑term success.

Ready to Raise the Bar?

If you’re a results‑driven operations leader who loves hospitality, thrives on building strong relationships, and is excited by the opportunity to elevate performance nationally, we’d love to hear from you.

Apply now and help shape the next chapter of The Sporting Globe across Australia.