Welcome to the new era of Fridays!

As the General Manager of our Melbourne Central Concept Store, you’re not just running a venue—you’re leading the charge in redefining what a social dining and gaming experience looks like in Australia. This isn’t your standard bar + grill. It’s high-octane, next-level cocktails, and NYC-inspired eats collide under one buzzing roof.

As the GM, you're the vibe-setter, culture driver, and operational weapon behind this game-changing concept. You’ll lead a high-performing team across front of house, bar and kitchen to deliver an unforgettable guest experience—every shift, every night.

Key Responsibilities:

Operational Leadership & Execution

• Drive operational excellence across all departments—FOH, BOH and Bar
• Oversee the seamless integration of tech, digital booking systems, and robotic assistants for a frictionless service model.
• Ensure high-functioning execution of daily service, kitchen throughput, and guest experience delivery.

Team & Culture Leadership

• Lead, coach, and develop a diverse, high-energy team including AVMs, Bar & Floor staff, and Hosts.
• Foster a culture that is loud, fun, cheeky, and competitive, matching the Fridays vibe.
• Deliver hands-on training programs with a focus on guest engagement, upselling and tech use.

Guest Experience & Brand Immersion

• Be the face of the Fridays experience—welcome guests, hype the floor, and lead by example.
• Champion the “FRIDAYS” mentality across the venue.
• Ensure every guest touchpoint—from food to fun—is immersive, memorable, and social-media ready.

Financial Performance & Strategic Planning

• Own the venue P&L: optimise revenue across food, and beverage spend.
• Implement promotions, events, and member engagement strategies that drive dwell time and repeat visits.
• Collaborate with marketing and ops on pricing models, loyalty programs, and social content amplification.

Compliance & Standards

• Ensure compliance with all health, safety, and RSA regulations.
• Champion cleanliness, service consistency, and brand standards throughout the venue.

What you’ll Bring:

• Proven GM experience in high-volume hospitality or experiential venues.
• Strong people leadership and performance management capability.
• An obsession with guest experience, high energy culture, and building communities.
• A love for competitive socialising (and maybe a little trash talk).
• Comfort with digital tools—QR ordering, POS, app-based loyalty, and game tracking.
• A sharp commercial mind with a passion for operational efficiency and revenue growth.

Why choose TGI Friday’s:

• A first-mover role in a flagship concept store with national expansion potential.
• A bold, fast-paced environment built around fun, food, and friendly fire!
• Autonomy to shape the future of casual dining in Australia.
• Competitive salary, bonus structure, and rewards through MyFridays loyalty integration.

This Isn’t Just a Job—It’s a Movement.
Slide into your leadership era. Rally your crew. Set the vibe. Lead the charge.

Because this isn’t your average GM gig. This is Friday’s—and it’s game time!